Returns & Exchanges

At Eureka Miniatures UK, we want you to be completely satisfied with your hobby supplies and miniatures. If you are not happy with your purchase, you can return your items within 30 days of receipt for a full refund or exchange.

1

Contact Support

Email our customer service team with your order number and details of the items you wish to return to receive a Return Merchandise Authorization.

2

Package Your Items

Ensure that all miniatures and accessories are securely packed in their original packaging to prevent damage during transit.

3

Dispatch the Parcel

Send your package to our UK warehouse using a tracked postal service and retain your proof of postage for reference.

4

Processing and Refund

Once we receive and inspect your returned items, we will process your refund or dispatch your exchange within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing